Request Your Moving Totes [Greater Nashville Area]

Rental Terms & Cancellation Policy
1. Reservation Status: We review all requests within 1 business day. While submitting this form does not guarantee availability, we will verify our stock and contact you to finalize your reservation. Your order is officially confirmed once your deposit is received.

2. Deposits & Payment: You do not pay when submitting the request form. Once we verify inventory for your dates, we will send a secure digital invoice. A 30% non-refundable deposit is required to officially confirm your reservation and lock in your delivery window. The remaining balance is due on or before your scheduled delivery date.

3. Delivery & Receipt: Smart Move Totes will deliver the totes on a mutually agreed upon date. Unattended deliveries are not permitted. An authorized adult must be present at the drop-off location to sign for the inventory. If no one is available to receive the delivery during the scheduled window, we reserve the right to cancel the reservation, and the non-refundable deposit policy will apply. An authorized adult must be available for scheduled package pickup, as well. If an authorized adult is not provided for the scheduled pickup, a $75 rescheduling fee will be charged per rescheduled trip.

4. Middle Tennessee Areas of Service: Delivery and pickup services are fully available for all of Rutherford, Williamson and Wilson counties in Tennessee; and are generally available for most of Davidson and parts of Bedford, Cannon, Sumner and Maury counties. Delivery and pickup outside these areas must be pre-approved in writing by Smart Move Totes and may be subject to additional fees, which will be quoted on a case by case basis. Feel free to call or email to inquire about specific locations. We are willing to negotiate and help!

5. Rental Extensions: If you require the equipment longer than your reserved window, you must notify us at least 48 hours before your scheduled pickup. Extensions are subject to inventory availability and are billed per week based on the current weekly rate of your specific package at the time of booking.

6. Damage & Loss: Totes must be returned free of permanent markers, deep gouges, or structural damage. A replacement fee of $35 will be charged for each lost or permanently damaged tote, and a $75 replacement fee will be charged for each lost or damaged rolling dolly.

7. Cancellations: Because your reservation secures physical inventory, your 30% deposit is strictly non-refundable.
7a. Standard Cancellations
Should you cancel your reservation with at least 48 hours’ notice prior to your scheduled delivery date, any additional payments made beyond the deposit will be fully refunded.
7b. Late Cancellations
Cancellations made within 48 hours of your confirmed delivery are considered ‘late.’ Any additional payments made beyond the non-refundable deposit will be refunded less an additional $25 late restocking fee.
7c. How to Cancel
All cancellation requests must be submitted in writing via email to the address on the confirmation email AND by speaking directly with a team member or leaving a cancellation voicemail at (615) 295-8779.